Your Right to Have your Repairs Completed

Under the Housing (Scotland) Act 2001 Scottish Secure Tenants and Short Scottish Secure Tenants have a right to have small urgent repairs carried out by their landlord within a given timescale.  This is called the Right to Repair Scheme and it applies to all of our tenants.

The Scheme covers certain repairs up to the value of £350.00 and these repairs are known as qualifying repairs.  These are listed below, along with the relevant response times:

Qualifying Repairs
REPAIR RESPONSE TIME
Blocked flue to open fire or boiler 1 day
Blocked or leaking foul drains, soil stacks or toilet pans where there is no other toilet in the house 1 day
Blocked sink, bath or drain 1 day
Total loss of electric power* 1 day
Partial loss of electric power* 3 days
Insecure external window, door or lock 1 day
Unsafe access path or step 1 day
Significant leaks or flooding from water or heating pipes, tanks, cisterns 1 day
Total or partial loss of gas supply* 1 day
Total or partial loss of space or water heating where no alternative heating is available 1 day
Toilet not flushing where there is no other toilet in the house 1 day
Unsafe power or lighting socket, or electrical fitting 1 day
Total loss of water supply* 1 day
Partial loss of water supply 3 days
Loose or detached banister or handrail 3 days
Unsafe timber flooring or stair treads 3 days
Mechanical extractor fan in internal kitchen or bathroom not working 7 days

*It should be noted that in most circumstances when you suffer from a total loss of electric power, gas or water supply it will be the responsibility of the public utility company that provides these services (Scottish Power, Scottish Gas or Scottish Water) to reinstate your supply.  Unfortunately Wishaw and District Housing Association has no control over the response time for these companies.

Repair Orders – Completion Due Date

When you receive your copy of a Repair Order it will give a ‘completion due’ date by which any qualifying repair must be carried out.  If the first contractor has not completed the repair by the due date you may contact the alternative contractor, whose details are also given, and arrange for him to carry out the repair.  The alternative contractor would then advise us that you have asked them to carry out the repair and we will confirm the details with the contractor and pay you £15.00 compensation for the inconvenience of having to rearrange the job.

The alternative contractor would then have the same length of time to carry out the repair as the original contractor.  If they do not complete the repair within the time limit set, you will be entitled to a further £3.00 compensation for each working day until the repair has been completed – up to a maximum of £100.00.

If the first, or alternative, contractor cannot gain access to your home to carry out an inspection or repair at any time you have agreed with the Association then your Right to Repair will be cancelled.  You then have to re-apply for the repair to be carried out and start the process again.  Please also not that in these circumstances you may be charged for the contractor’s time for attending the abortive call.