Reporting an Emergency Repair out-with Office Hours


If you need to report a non-heating emergency repair out-with normal working hours (Monday - Thursday 9.00-4.30 Friday 9.00-4.00) you should call the following number:

For General Emergencies - 0800 999 2520

Please note the out-of-office hours service should only be used for genuine emergencies which cannot wait until the office re-opens, such as:

Burst /Leaking internal water pipe Where the water cannot be contained.  Turn off your water supply and try to collect the water in a bucket, basin etc.
No access to
toilet facilities
if you only have one toilet in your property.
Power Failure Check with your energy supplier to determine if it is a supplier fault before contacting the Emergency Contractor.

For Heating/Hot Water Emergencies - 01698 533917

for complete loss of heating up to 8.00pm, after this time please call Wishaw & District Housing Association the following day.

The emergency contractor will only make the repair safe and it is likely that follow-up work will be required during the following days.  This follow up repair will generally be classed as routine repair.  Only where the repair is very straightforward will the emergency contractor complete the works out-with office hours.

N.B. GAS ESCAPES SHOULD BE IMMEDIATELY REPORTED TO SCOTTISH GAS NETWORKS WHATEVER THE TIME OF DAY OR NIGHT ON 0800 111 999 (FREEPHONE).