Resident Involvement Team (formerly known as the Customer Scrutiny Panel)

As part of our commitment to the new Scottish Housing Charter, Wishaw and District Housing Association has successfully established a Resident Involvement Team (formerly known as the Customer Scrutiny Panel) and now have their first report available for viewing.

File Description File
April 2018 - Anti-Social Behaviour Communications PDF icon
April 2017 - Kitchen Replacement PDF icon
March 2016 - Letting Standards PDF icon
April 2015 - Neighbourhood & Community Estate Management PDF icon
Customer Scrutiny Panel
Our Resident Involvement Team will:
  • Agree the Association's approach to self-assessment of its activities ;
  • Identify and focus on customer priorities and needs ;
  • Involve the customers in setting policies and standards ;
  • Take customers' views into account before decisions are taken ;
  • Demonstrate our accountability to customers.
We would like your assistance to continue with the success of our panel of local residents to:-
  • Act as a "critical friend"
  • Act as a voice for customers
  • Be customer-led and independent
  • Focus on improving services.

All members of our Resident Involvement Team will receive an induction and training programme and access to independent advice and support.

If you are interested in being involved in our Resident Involvement Team, please complete the online form below or you can contact the office by telephone 01698-377200, by Text 07529-777345, or by email indicating your interest.