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WISHAW AND DISTRICT HOUSING ASSOCIATION
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Annual Reports

Annual Reports

Description	File	Size
Annual Report 2011-2012		4730 Kb
Annual Report 2010-2011		1010 Kb
Annual Report 2009-2010		1427 Kb
Annual Report 2008-2009		1358 Kb
Annual Report 2007-2008		1005 Kb
Annual Report 2006-2007		1004 Kb
Annual Report 2005-2006		4635 Kb
Annual Report 2003-2004		2640 Kb

Newsletters

Newsletters

Description	File	Size
Newsletter December 2012		1898 Kb
Newsletter December 2011		1009 Kb
Newsletter February 2011		902 Kb
Newsletter March 2010		768 Kb
Newsletter September 2009		809 Kb
Newsletter December 2008		1285 Kb
Newsletter April 2008		686 Kb
Newsletter November 2005		2074 Kb
Newsletter February 2005		1059 Kb
Newsletter August 2004		702 Kb
Newsletter January 2004		890 Kb

Association Accounts

Association Accounts

Description	File	Size
2011-2012 Association Accounts		959 Kb
2010-2011 Association Accounts		1584 Kb
2009-2010 Association Accounts		1578 Kb
2008-2009 Association Accounts		1606 Kb
2007-2008 Association Accounts		1511 Kb
2006-2007 Association Accounts		1462 Kb
2005-2006 Association Accounts		1431 Kb

Policies and Procedures

Policies and Procedures

Description	File	Size
Allocations Policy - Under Review		51 Kb
Antil Social Behaviour Policy		197 Kb
Asbestos Management Policy		150 Kb
Assignation Policy		109 Kb
Complaints Procedure		226 Kb
Customer Satisfaction Strategy - Technical Services		82 Kb
Decoration Allowance and Compensation Policy		96 Kb
Development Policy		120 Kb
End of Tenancy Policy		124 Kb
Estate Management Policy		149 Kb
Equalities Strategy - Summary		135 Kb
Harassment Policy		70 Kb
Gas Safety Procedures		92 Kb
Internal Transfer Policy		218 Kb
Lodgers Policy		107 Kb
Maintenance Policy and Procedures		346 Kb
Management of Association Owned Amenities		52 Kb
Medical Adaptation Policy		81 Kb
Mutual Exchange Policy		145 Kb
Property Management (Common Parts) Policy		146 Kb
Rechargeable Repairs Policy		93 Kb
Rent Arrears Policy		155 Kb
Rent Setting Policy		146 Kb
Residents Improvement and Alterations Policy		184 Kb
Resident Participation and Consultation Strategy		128 Kb
Sub Letting Policy		103 Kb
Succession Policy		88 Kb
Sustainability Policy		84 Kb
Translating and Interpreting Policy		87 Kb

Handbooks

Handbooks

Description	File	Size
Owners Handbook General		810 Kb
Owners Handbook Tenemental		855 Kb
Shared Ownership Handbook		3500 Kb
Tenants' Handbook		1503 Kb

Leaflets

Leaflets

Description	File	Size
A Guide to Terminating your Tenancy		289 Kb
Anti-social Behaviour and Neighbour Nuisance - A guide to making a complaint		347 Kb
Applying for a House with WDHA		264 Kb
Assignation & Transfer of Tenancy Leaflet		248 Kb
Becoming a Member Leaflet		1313 Kb
Customer Service Standard Leaflet		209 Kb
Data Protection, Confidentiality and Freedom of Information		324 Kb
Eviction Leaflet		167 Kb
How to Make Payments to Wishaw & District Housing Association		245 Kb
Internal Transfer Leaflet		198 Kb
Medical Adaptation Leaflet		200 Kb
Moving Out - Condition of Your Property Leaflet		136 Kb
Mutual Exchange Leaflet		133 Kb
Our Repairs Services Leaflet		201 Kb
Rechargeable Repairs		435 Kb
Rent Arrears - A guide to avoiding or dealing with rent arrears		148 Kb
Right to Compensation		233 Kb
Right to Repair		226 Kb
Setting up a Residents' Group		129 Kb
Sub-letting - Guidance on the application process		165 Kb
Succession Leaflet		125 Kb
Taking in a Lodger Leaflet		217 Kb
The Scottish Housing Quality Standard		168 Kb

Forms

Forms

Description	File	Size
3rd Party Representation Mandate		99 Kb
Alterations and Improvements Application Form		174 Kb
Application for Membership		56 Kb
Assignation Application Form		45 Kb
CHR Application Form		717 Kb
Complaints Form		160 Kb
Exchange Register Form		49 Kb
Notice of Completion of Works		104 Kb
Request for Permission to keep a Domestic Pet		37 Kb
Termination of Tenancy Form		32 Kb

Please note WDHA uses Caller Line Indentification.
All calls may be recorded for quality monitoring purposes.