Wishaw and District Housing Association's new Customer Scrutiny Panel is now firmly in place and already working on its first scrutiny activity. It is hoped that the panel's first report on the Estate Management service will be completed early in the new year.
The panel is made up of 3 tenants, one owner occupier and 1 sharing owner and meets once a month to consider a range of aspects of the services we provide to our customers. Independent training, support and advice is being given to panel members by The Tenants Information Service (TIS)
If you would like to find out more about the work of the scrutiny panel or are interested in joining the panel and helping to improve the services provided by the Association please contact either Elaine Lister of Niall Gordon at the office.
You can learn more about the role of the Customer Scrutiny Panel here.
Wishaw and District Housing Association has now sent a copy of their Annual Charter Report to all our Tenants, Sharing Owners, Owners and Association Members.
This document provides information on the Scottish Housing Charter performance indicators and an insight into what we achieved last year.
We will continue to update you on our progress on achieving the performance indicators throughout the year through our normal newsletter.
Further information on the Scottish Housing Charter can be found here.
Wishaw and District Housing Association currently have 1 garage available for let. The rent for this garage is £26.62 per calendar month and this will increase annually from 1 April 2015.
If you are interested in leasing this garage please contact Robert McAlpine on 01698-377200, the garage will be let on a first come first served basis.
Wishaw and District Housing Association is now using SMS/Texting as a way of keeping in touch with our residents.
One of the benefits of this service to our residents is the opportunity to access an up-to-date balance of your rental account by simply texting BAL or Balance to our number 07529777345.
If you have not already received a welcome SMS/Text message from us please contact us and provide us with your mobile number to register for this service.
Wishaw and District Housing Association are holding a series of surgeries in various locations as we realise it can be quite a journey into our office in Wishaw if you need to speak to your housing officer, report a repair or discuss our factoring service. This does not mean that you cannot contact or visit the office at any other time if you have any issue you that you want to discuss or a repair that you need to report, please do not hesitate to contact the office.
Having been awarded funding through the Environmental Key Fund (Blacklaw Windfarm Community Fund) for the Community Eco-Garden at Easter Road, and given consent by EKF to proceed with this Project, Wishaw and District Housing Association, after months of anticipation, are delighted to announce the completion of their Eco-Garden.
This was recognised with a formal opening ceremony held on Friday 20 April 2012 when Depute Lord Provost, Jim Robertson, planted an apple tree to mark the occasion.
Minor Repairs Trainee
Wishaw and District Housing Association are delighted to confirm that, having successfully applied for funding through Community Jobs Scotland (CJS) for 2 temporary posts within our Minor Repairs Services, we now have two trainees in place and through the provision of these temporary posts are now providing work experience and improving the employability opportunities for people within our community.
The Basic Bank Account is just one of the number of services the Association is offering to help our tenants prepare for the many challenges posed by welfare reforms and we are pleased that our first two accounts are now up and running.
Every household is entitled to 3 free uplifts per year for bulk items (the year runs from 1st April - 31st March). Please contact North Lanarkshire Council Cleansing Department on 01698-302010.
There are restrictions on what will be uplifted, check with North North Lanarkshire Council for further information.
The Age Scotland Helpline offers an independent, confidential telephone based information service to people aged fifty and over living in Scotland, and to those associated with them such as their carers and families - Telephone Number 0845 125 9732.
One particular question being addressed by Age Scotland is "Are there any Council Tax discounts for people aged 60 and over"? The answer to this and many other questions can be found on Age Scotland website.
Suited and Booted is a Social Enterprise offering free interview clothing to North Lanarkshire residents.
The scheme receives donations of business clothing which are recycled and issued to candidates for job interviews and is open to both male and female candidates aged 16+ who are receiving benefits.
In addition to providing interview clothing, Suited and Booted also provide relevant training in CV creation, Application Forms and Interview techniques. Other training courses will also be available on demand.
Following the launch of our Credit Union Voucher Scheme at the Residents' Conference 'Easy Money' on 24 June 2010, we wrote to all tenants and sharing owners inviting them to participate in the scheme with the incentive of a £10.00 credit union voucher. The issue of vouchers to all current tenants and sharing owners is now complete and vouchers will now be issued to new tenants at sign-up.
If you have any comments or thoughts you wish to share with us regarding our Credit Union Voucher Scheme, you can contact us by email, by phone or by completing an on-line comments form.
If you are on a low income, or in receipt of certain state benefits, you may be able to claim Housing Benefit to help you pay your rent or Council Tax. Even if you do not qualify for help with all of your rent or Council Tax, depending on who lives in your house and your household income, you may be entitled to some assistance.
You can check your eligibility and make a claim via North Lanarkshire Council's on-line calculator. You can get help and advice at the Council's nearest 'First Stop Shop'. or Association staff can help you to make a claim or verify and receipt any supporting evidence needed. If you require any specialist advice we can also make an appointment for you to see on e of the AFTAR advisers.
As part of Wishaw and District Housing Association's commitment to observing and promoting the principals of equality and diversity, we are pleased to announce that we have joined forces with Happy to Translate.
Happy to Translate is a national scheme set up to bridge the gap between organisations and customers who experience communication difficulties.
The Association is committed to providing all our literature in whichever format is most suitable for our customers, be this an alternative language, braille or audio. Happy to Translate puts us in touch with companies who can provide us with these services.
Should you have any queries regarding this or if you have a request for information to be received in an alternative format please do not hesitate to contact your Housing Officer or Sharon Kewley, Corporate Services Manager at this office.
AFTAR has successfully secured Big Lottery Funding to the tune of almost £540,000.
This award means that the partnership project with Motherwell and Wishaw Citizens Advice Bureau (CAB) and 4 other local landlords can continue to offer an important service to our residents until June 2019.
Since beginning in 2010, the project has assisted tenants with a wide range of issues including those affected by the Westminster Government's Welfare Reforms and secured over £500,000 for residents of Wishaw and District Housing by helping them with a wide range of issues including claiming grants, additional benefits and allowance.
In addition to assisting financially, the Lottery Funding allows the project to be extended to provide 2 new services, namely Energy Advice and Access to basic and essential computer skills. These new services will be available for out tenants from 1 September 2014.
Many thanks to the Big Lottery for helping to ensure that this very important and successful project can continue to provide its unique and invaluable services to our residents.
As well as working with Community Jobs Scotland (CJS) in the provision of 2 temporary posts within our Minor Repairs Service, Wishaw and District Housing Association is also working in partnership with Action for Children and Skills Development Scotland (SDS) to deliver an employability programme aimed at 16-24 year olds through community projects and employability training. The eligibility criteria is:
This project is due to commence in August 2014 and will run for 10 weeks
If any of your family or friends are interested then please advise them to get in contact the appropriate agencies.
We have been advised by some of our tenants in the Wishaw area of bogus telephone calls they have received. The caller claims they are calling regarding a fault with your computer but this is just a way of getting your bank details.
Remember be careful with you personal details.
Each year the Association carries out a number of medical adaptations within our tenanted properties. These works generally arise from a referral by an Occupational Therapist and the cost is funded by the Scottish Government.
The funding available to Wishaw and District Housing Association for medical adaptations for this financial year has been used, however any outstanding referrals will remain pending until future funding is secured by us from the Scottish Government.
Are you familiar with the Benefit Changes Ahead. Here are a few changes which may affect you.
In past years our heating contractors have reported that sometimes they have found it difficult to gain access to some houses to carry out the annual gas safety check. We cannot stress strongly enough the importance of allowing access. It is in the interest of both your own and your neighbour's safety and we must carry out this work.
Scottish Fire & Rescue are now offering FREE home fire safety visits to everyone in our area.
During the visit experienced firefighters will check each room of your house with you, helping to make sure your house is safe. If you do not have a smoke alarm they will fit one for free.
Scottish Fire and Rescue are also highlighting the dangers of close fires and express the importance of tenants acting responsibly with regards to the disposal of combustible items.
You can arrange for your FREE visit in a number of ways. Our staff can make a referral or issue you with the appropriate form or alternatively you can call 0800-0731-999, phone Motherwell Fire Station on 01698-262222 or text check@ to 61611 on your mobile.
Your local fire station will then contact you within 7 days to arrange a time and date that suits you.
Wishaw and District Housing Association has also agreed to work in partnership with the services' Community Safety Advocates, to assist them in the delivery of their service priorities and meet their outcomes, by making referrals for Home Fire Safety Visits for any individuals who are most vulnerable to fire within the home. This will only be done with the individual's consent.
Positive Action in Housing, the Scottish ethnic minorities housing agency provides free, independent and multilingual housing advice and information for refugees, asylum seekers, EU migrants and people from ethnic minorities. Information on drop-in surgery times.
We are progressing design proposals with our project team for our new development at Main Street and Glasgow Road in Wishaw. 22 new cottage flats and houses will be constructed by the Association over the two sites and we expect to be on site in late spring 2015, with completion in early 2016.
Anyone aged over 65 with a disability living in North Lanarkshire can receive help with small repairs and household tasks through the councils Care and Repair Service. There is also a leaflet available providing more information on this service.
Sometime it's the little things that cause the most problems; noisy neighbours, fly tipping and people drinking on your street. We know that you just want it to stop.
Your local community policing team is here to do just that.
To make anti-social behaviour stop.
Visit Police Scotland website for more information on their role in anti-social behaviour
We have provided some useful links which can give you more information on Money Advice, Anti-Social Behaviour, Citizens' Advice etc.