The Energy Assistance Package

This scheme was launched by the Scottish Government on 6th April 2009, in response to the recommendations of the Scottish Fuel Poverty Forum.  It replaces the previous Warm Deal and the Central Heating Programme to provide a holistic package aimed at helping to increase incomes, reduce fuel bills and improve the energy efficiency of homes.  Whilst the scheme is targeted at people likely to be fuel poor, energy advice and benefits/tax credit checks will be available to all.

The package has four stages:

• Stage One offers free expert energy advice to anyone who telephones the Energy Savings Scotland Advice Centre on 0800 512 012.
• Stage Two provides benefits and tax credit checks and advice on low cost energy tariffs to those at risk of fuel poverty.
• Stage Three provides a package of standard (loft and cavity wall) insulation measures to older households and those of a range of benefits.
• Stage Four offers an enhanced package of energy efficiency measure to those who are most vulnerable to fuel poverty.

The staff at the Energy Savings Scotland Advice Centres will manage each client, in accordance with agreed Scottish Government qualification definitions, to provide a bespoke, free, impartial, accurate and locally relevant advice on energy efficiency.

The package will be delivered by the Energy Saving Trust, which has been appointed by the Scottish Government.

More details, including the qualifying benefits, can be found on the following website:

Energy Assistance Package

Energy Saving Trust

Scottish Governement Energy Assistance Package

Please note WDHA uses Caller Line Indentification.
All calls may be recorded for quality monitoring purposes.